Author Profile

Horst Schulze

Horst Schulze is a distinguished figure in the hospitality industry, renowned for his transformative leadership that has redefined customer service standards. As the co-founder of the luxury hotel chain The Ritz-Carlton, he played a pivotal role in shaping its reputation for excellence, emphasizing a culture of service that prioritizes guest experience. His acclaimed book, *Excellence Wins*, shares insights from his extensive career, making his recommendations both practical and inspiring. Readers trust Schulze’s guidance for his proven track record and unwavering commitment to quality, making him a respected voice in the world of business and service excellence. Read more on Wikipedia →