Liste

Best Customer Experience Books

livres

1

The Experience Economy

The Experience Economy

B. Joseph Pine II

Voir sur Amazon

2

Mapping Experiences

Mapping Experiences

James Kalbach

Voir sur Amazon

3

More Is More

More Is More

Blake Morgan

Voir sur Amazon

4

Outside In

Outside In

Harley Manning

Voir sur Amazon

5

The Cult of the Customer

The Cult of the Customer

Shep Hyken

Voir sur Amazon

6

The Customer of the Future

The Customer of the Future

Blake Morgan

Voir sur Amazon

7

The Effortless Experience

The Effortless Experience

Matthew Dixon

Voir sur Amazon

8

Résumé - the POWER of MOMENTS de Chip Heath

Résumé - the POWER of MOMENTS de Chip Heath

Chip Heath

Ankur Warikoo

1 recs

Voir sur Amazon

9

Winning Her Business

Winning Her Business

Bridget Brennan

Voir sur Amazon

10

Would You Do That to Your Mother?

Would You Do That to Your Mother?

Jeanne Bliss

Voir sur Amazon

11

Résumé - Hug Your Haters de Jay Baer

Résumé - Hug Your Haters de Jay Baer

Jay Baer

Changpeng Zhao

1 recs

Voir sur Amazon

12

Customer Experience Management

Customer Experience Management

Nihat Tavsan

Voir sur Amazon

13

Customer Understanding

Customer Understanding

Annette Franz

Voir sur Amazon

14

The Ten Principles Behind Great Customer Experiences

The Ten Principles Behind Great Customer Experiences

Matt Watkinson

Voir sur Amazon

15

Winning at Social Customer Care

Winning at Social Customer Care

Dan Gingiss

Voir sur Amazon

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